Return & Refund Policy of Zapshop®

Last Updated: 14-01-2023

Welcome to Zapshop®'s Return & Refund Policy. We are committed to ensuring your satisfaction with our products. Please read the following policy to understand how returns and refunds are handled.

1. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 3 days of receiving the item. 

To process the return, we require:
A clear and detailed unpacking video showcasing the condition of the product.
Supporting images highlighting the damage or defect.
Upon verification by our team, we will initiate the return process and offer you the option of a replacement or a full refund.

2. Size Issues:
In the case of size-related issues, please contact us within 3 days of receiving the item. To process the return, 
we require:
A detailed explanation of the size issue.
Clear images showcasing the sizing discrepancy.
Upon verification by our team, we will guide you through the return process and offer you the option of an exchange for the correct size or a refund.

GUIDELINES FOR A VALID RETURN:

a. All product tags intact and in their original packaging
b. Product must be unused
c. Products must be in an unwashed and in undamaged condition

1. Return Verification Process:
Our team will thoroughly review the provided documentation and information.
We may contact you for additional details or clarification during the verification process.
Returns will only be accepted if the damage, defect, or size issue is confirmed post-verification by our
team.

4. Return Shipping:
For approved returns, we will provide you with instructions on the return shipping process.
The cost of return shipping for non-damaged items is the responsibility of the customer.

5. Refund Process:
Refunds will be processed once the returned item is received and verified.
The refund will be issued to the original payment method.

6. Non-Returnable Items:
Certain items are non-returnable, including:
Items without original tags or packaging.
Items that show signs of use or damage not related to manufacturing defects.
 

7. Contact Information:
If you have any questions or concerns about our Return & Refund Policy, please contact us at
Info@zapshop.in.

Thank you for shopping at Zapshop®. We appreciate your understanding and cooperation in adhering to
our return and refund procedures.